Shipping Policy

Free Standard Shipping on Retail Orders Over $24 in the US, Canada and 24 Euro in European countries, United Kingdom.

Orders placed after 4am (EST) will be processed the following business day.

Orders placed after 4am (EST) on Saturday, will be processed the following Monday.

Overnight orders placed Saturday before 4am (EST) will be delivered the following Monday.

Business days are Monday-Saturday,

We do not process, ship or deliver orders on Sundays and Chinese holidays.

After you place an order with us, please allow 1-3 business days for us to ship your order.

You may also reach out to support@eryone.com or Eryone 3D Printing Global Makers  Discord Community https://discord.gg/Wf36Vjc for more questions regarding the status of your order.

PLEASE NOTE:

You will receive an email notification once your order ships.

Allow approximately 2 – 5 business days (Monday – Saturday) for tracking information to update.

ADDITIONAL CONSIDERATIONS:

We currently support shipments to the following countries: The United States, Canada, United Kingdom.

European countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

R E T U R N  P O L I C Y

Important knowledge: need any help, you could always get help by sending email to support@eryone.com or send message on  Eryone 3D Printing Global Makers  Discord Community dscord: https://discord.gg/Wf36Vjc

I NEED TO CHANGE MY ORDER

Due to the speed of processing we are unable cancel or amend an order in any way once submitted. o please think thoroughly before order or contact us in 24 hours before we process the order.

 

MY ORDER IS LOST OR MISSING

Couriers will frequently stash or leave the shipment with a present party (Such as a property office) to prevent theft. We encourage looking around for the order and if still not located please contact Care for assistance.

PRODUCT REPLACEMENT

We’re happy to assist, please contact us with your order details.

WHY ISN'T MY DISCOUNT/COUPON CODE WORKING?

Our coupons are designed for one-time use, If your coupon code is not working on products not listed above, please contact Care.

WHAT IS YOUR RETURN POLICY?

Product purchased from eryone3d.com is eligible for return within the first 7 days of receipt. To process a return we require authorization, please contact us with your order details before sending any return.

If you send a return without authorization, we will not know of the return and no action will be processed automatically.

WHERE CAN I APPLY MY DISCOUNT CODE?

Our Discount Code field is located below the contact info summary during the final page of checkout.

If you are still unable to locate it, please contact us.

A F T E R  S A L E & T E C H  S U P P O R T

In Eryone, we provide full after sale service and tech support when you have problem using your products. we have powerful tech support team ready to help you with your 3d printing issues.

please follow these steps to get quick after sale service or tech support:

1.identify your issue first.

2.Contact support@eryone.com or join Eryone 3D Printing Global Makers  Discord Community discord: https://discord.gg/fYa8PBv

on eryone3d category, post your questions with pictures and description. we will get back to you when we see.

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