Shipping policy

Eryonewebsite works closely with its carriers to provide a competitive shipping experience for our customers.

SHIPPING   AREAS

①Free shipping rate over $35 applies to places on all items across website

②We ship to:Germany, US, Spain,Italy,Canada, United Kingdom, European Union countries

SHIPPING  SPEED

Standard Shipping.(currently).
SHIPPING  TIMES

When shipping to destination countries, your order will arrive within these delivery estimates based on your location and selected shipping speed.

Shipping warehouses

Destination Country

Estimated Standard Shipping (business days)

US (New Work)

Contiguous U.S.

2-7days

EU(Germany, Frankfurt)

Germany

2-3days

EU(Germany, Frankfurt)

Austria,Belgium, Bulgaria,Croatia, Republic of Cyprus, CzechRepublic, Denmark, Estonia, Finland,France, Germany,Greece, Hungary,Ireland, Italy,Latvia, Lithuania, Luxembourg,Malta, Netherlands, Poland,Portugal, Romania,Slovakia, Slovenia, Spain and Sweden.

4-6 days

Canada(Vancouver)

Canada

2-7days

China (Shen Zhen)

US,EU,UK, Canada,

2-3weeks

N O T E

-Free Standard Shipping on Retail Orders Over $35.

-Orders placed after 4am (EST) will be processed the following business day.

-Orders placed after 4am (EST) on Saturday, will be processed the following Monday.

-Overnight orders placed Saturday before 4am (EST) will be delivered the following Monday.

-Business days are Monday-Saturday,

-We do not process, ship or deliver orders on Sundays and Chinese holidays.

-After you place an order with us, please allow 1-3 business days for us to ship your order.

-You may also reach out to support@eryone.com (24-48hours).

PLEASE NOTE:

You will receive an email notification once your order ships.

Allow approximately 2 – 5 business days (Monday – Saturday) for tracking information to update.

ADDITIONAL CONSIDERATIONS:

We currently support shipments to the following countries: The United States, Canada, United Kingdom.

European countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

RETURN

Important knowledge: need any help, you could always get help by sending email to support@eryone.com

I NEED TO CHANGE MY ORDER

Due to the speed of processing we are unable cancel or amend an order in any way once submitted. o please think thoroughly before order or contact us in 24 hours before we process the order.

 

MY ORDER IS LOST OR MISSING

Couriers will frequently stash or leave the shipment with a present party (Such as a property office) to prevent theft. We encourage looking around for the order and if still not located please contact Care for assistance.

PRODUCT REPLACEMENT

We’re happy to assist, please contact us with your order details.

WHY ISN'T MY DISCOUNT/COUPON CODE WORKING?

Our coupons are designed for one-time use, If your coupon code is not working on products not listed above, please contact Care.

WHAT IS YOUR RETURN POLICY?

Product purchased from eryone3d.com is eligible for return within the first 7 days of receipt. To process a return we require authorization, please contact us with your order details before sending any return.

If you send a return without authorization, we will not know of the return and no action will be processed automatically.

WHERE CAN I APPLY MY DISCOUNT CODE?

Our Discount Code field is located below the contact info summary during the final page of checkout.

If you are still unable to locate it, please contact us.

AFTER SALE AND TECH SUPPORT

In Eryone, we provide full after sale service and tech support when you have problem using your products. we have powerful tech support team ready to help you with your 3d printing issues.

please follow these steps to get quick after sale service or tech support:

1.identify your issue first.

2.Contact support@eryone.com

on eryone3d category, post your questions with pictures and description. we will get back to you when we see in 24-72hours

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