Frequently asked question?

1.What items are available for preorder?

Filament/printers/resin that are not in stock now.

2.What is the status of the preorder products?

There are several states:
1. In the stage of testing the product, it is uncertain whether it will be sold.
2. Eryone opened a product launch conference internally, but mass production has not yet started
3. It has been mass-produced. It will take about 45 days to arrive on the way to the overseas warehouse.

3,What are the benefit of preorder?

1.for products that are not determined to be mass-produced because we do not know the demand, we open pre-orders. you can purchase them in advance to let us know whether to produce the product, that is, you decide whether the product will be produced.

2.save 15% on preorder items.preorder code PREORDER

4.When are the preorder items going to be shipped?

When preorder items arrive in warehouses in your countries.

5.When can I cancel my preorder items?

You can cancel any time,but there is corresponding responsibility.

6.How can I cancel my preorder items?

Send us email

7.Responsibilities for cancelling prorder items after preorder ends.

1.for products that have not been mass-produced because we do not know the demand, we produce products according to the pre-sale demand. If you cancel the order after the pre-sale ends, you need to bear 50% of the payment, which means we will only refund 50% Payment.

 2.for products that are incoming to oversea,you can get full refund.

 

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